ShopGeist
You decide what runs automatically.
Sending replies and changing orders are separate decisions. We help you configure both for your store.
Book a demoReal interface from the development environment. Customer details anonymised. Screenshots show the German interface.
From review to automation · interactive example
Topic Edited by you Status
Order status 34 enquiries128 enquiries212 enquiries
34%12%0%
Review Review Autopilot
Returns 9 enquiries26 enquiries44 enquiries
41%18%2%
Review Review Autopilot
Refunds 2 enquiries6 enquiries9 enquiries
55%38%22%
Review Review Review
Illustration with example data, not measured results. You enable actions yourself.
Send replies automatically
You can enable automatic sending. Uncertain replies and cases that need a person are held for review.
Choose which actions to enable
In Shopify, ShopGeist can change addresses, cancel orders and issue refunds. You choose the permitted actions and set limits.
See what happened
The activity log shows completed and blocked steps. A refund cannot simply be undone, which is why approvals and limits matter.