ShopGeist
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For online stores with 500+ customer enquiries a month

Less time in your inbox.More time for your store.

ShopGeist handles recurring customer enquiries, including overnight. So you start the day with time for your store.

Book a demo How it works

15 minutes with Louis, the founder. No commitment.

Bergkluft Zürich

Needs you
Handled
Where is my order 41982? I have been waiting since Tuesday. Order checked, shipping status shared Chat Handled
The jacket is too small. Can I exchange it? Return process explained Inbox Handled
Newsletter: 30% off the whole autumn collection Inbox
The jacket has a tear in the lining. I would like a refund, CHF 240. Above your limit of CHF 100 Support Needs you
I gave the wrong address. It should be Bern, not Zürich. Address changed, not yet packed Support Handled
Does the merino jacket come in dark green? Answered from your catalogue Chat Handled
Out of office: away until 15 September Support
How long does shipping to Austria take? From your shipping policy Inbox Handled
Can I pay by invoice? From your payments page Support Handled
Is the lining organic cotton? Not stated anywhere in your store Chat Needs you
Your website cannot be found on Google Contact form

2 need you

6 handled

3 filtered out

Example with fictional data

Less work in your inbox

More time. Lower support costs.

The product

Your support, at a glance.

Your enquiries in one place.

Real interface from the development environment. Customer details anonymised. Screenshots show the German interface.

You choose what runs on its own.

From review to automation · interactive example

Topic Edited by you Status
Order status 34 enquiries128 enquiries212 enquiries
34%12%0%
Review Review Autopilot
Returns 9 enquiries26 enquiries44 enquiries
41%18%2%
Review Review Autopilot
Refunds 2 enquiries6 enquiries9 enquiries
55%38%22%
Review Review Review

Illustration with example data, not measured results. You enable actions yourself.

More about autopilot
Shopify

Connect Shopify directly. WooCommerce, Wix and other platforms on request.

Built around real store work

For the questions that take up your day.

Delivery updates, returns, address changes: many customer questions repeat. You shouldn’t have to answer them yourself every time. I know that from running my sneaker shop, Mr. Sneakerseller. That’s why I first built ShopGeist for my own support. ShopGeist handles these enquiries in your store, too. I help you set it up, and you decide what runs automatically. That leaves you more time for your business.

Louis Chiarelli · Founder of ShopGeist

Why ShopGeist

Pricing

Less support work. Clear costs.

One managed service for your store, with personal support.

  • 3,000 customer enquiries per month
  • Team members included
  • No extra charge per AI reply

Managed

CHF 9909,900

per month, billed monthlyper year, billed annually upfront

3,000 enquiries included each month

Pay yearly: use it for 12 months, pay for 10.

Book a demo

Any setup fee is agreed with you in advance.

CHF for Switzerland and Liechtenstein, EUR for other countries. We can discuss higher volumes in your demo.

How much support work could you save?

Book a demo

15 minutes with Louis, the founder. No commitment.