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You release it, topic by topic
Order status can run on its own while refunds still come to you. You decide for each topic separately, and anything you have not released keeps arriving in your inbox.
AI customer service for Shopify stores in German-speaking Europe
Answers your customers. And gets it done.
Chat and support email land in one inbox, with a single history per customer whichever channel they use. ShopGeist answers from your real products, pages and orders. What it is allowed to handle on its own is your call, topic by topic.
A call with the person who builds ShopGeist.
Bergkluft Zürich
Needs you
Handled
Where is my order 41982? I have been waiting since Tuesday. Shipment looked up, customer told Chat Handled
The jacket is too small. Can I exchange it? Return label sent Inbox Handled
Newsletter: 30% off the whole autumn collection Inbox
The jacket has a tear in the lining. I would like a refund, USD 240. Above your limit of USD 100 Support Needs you
I gave the wrong address. It should be Bern, not Zürich. Address changed, not yet packed Support Handled
Does the merino jacket come in dark green? Answered from your catalogue Chat Handled
Out of office: away until 15 September Support
How long does shipping to Austria take? From your shipping policy Inbox Handled
Can I pay by invoice? From your payments page Support Handled
Is the lining organic cotton? Not stated anywhere in your store Chat Needs you
My return has arrived, when do I get the money? Status checked, date given Chat Handled
Your website cannot be found on Google Contact form
Can the merino be washed at 30 degrees? From your care instructions Inbox Handled
Please cancel order 41855, I ordered twice. Cancelled, amount refunded Support Handled
Invitation: exhibitor early booking until Friday Chat
2 need you
9 handled
4 filtered out
Example, invented data
The question everyone asks first
What if the AI gets it wrong?
Then it gets it wrong in a draft, not in front of your customer. Every new store starts in review mode: ShopGeist writes, you approve. A topic only runs on its own once you release it, and you can see beforehand how often you were still correcting it.
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You set the limits, in numbers
Refund up to USD 100 alone and ask me above that. Act on orders under 14 days old, ask on older ones. You choose the values, and at the limit ShopGeist stops and asks.
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Unsure means it does not send
If the answer is not in your store, ShopGeist sends nothing. It marks which information is missing and puts the case in front of you. This works today, in chat and in email.
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You can see every step
What ShopGeist did, when, and where the information came from. A full record, so that when something is questioned you can read back rather than guess.
Example: the same three topics, week by week
Topic Corrected by you Status
Order status 34 cases128 cases212 cases
34%12%0%
Review Review Autopilot
Returns 9 cases26 cases44 cases
41%18%2%
Review Review Autopilot
Refunds 2 cases6 cases9 cases
55%38%22%
Review Review Review
Two topics now run on their own. Refunds stay in review because you still correct them too often. That is your call, not ours.
Why it does not invent things
Every answer shows where it came from.
ShopGeist answers from your store, not from general model knowledge. Every draft carries its source: the product page, the policy, the real order. If the information is missing, it says so instead of guessing.
The jacket has a tear in the lining. I would like a refund, USD 240.
Sources
- Product page
- Merino Jacket Alpin, material and warranty
- Return policy
- Defects within 24 months, refund possible
- Order
- #41982, delivered 28 Aug, USD 240.00
- Action
- Stopped and passed to you, USD 240 is above your limit of USD 100
Pricing
One price, the whole product.
No charge per resolved case. No charge per person. No AI surcharge. Every plan includes every feature, and you only choose the ticket volume that fits your store.
Free
0 USD
50 tickets per month
USD 0.00 per ticket
To try it out, no card needed.
Starter
99 USD
500 tickets per month
USD 0.20 per ticket
The usual starting point for a store that packs its own parcels.
The same volume at Gorgias: USD 500
Growth
299 USD
2,000 tickets per month
USD 0.15 per ticket
When support keeps one person busy.
The same volume at Gorgias: USD 2'000
Max
999 USD
10,000 tickets per month
USD 0.10 per ticket
For stores with a team on the inbox.
The same volume at Gorgias: USD 10'000
Pay yearly and two months are free.
- Every feature on every plan, nothing locked away
- Unlimited users, your team never costs extra
- Hosted in the EU, on every plan
- Billed through Shopify, cancel any time in Shopify Admin
- No overage billing: when your tickets are used up, nothing is charged on top
What happens when the volume is used up
Nothing is charged automatically. ShopGeist stops answering and tells you so, while your email and chat keep arriving as normal. You move up a plan with one click or wait for the next month. There is no surprise on the invoice.
What counts as one ticket
A ticket is one customer issue in a calendar month, including every message in it and however many drafts the AI wrote along the way. If the same person comes back after seven quiet days, a new ticket starts. Everything inside those seven days belongs to the same one. Newsletters, out-of-office replies and cold outreach never count.
One ticket cannot eat your quota
After ten drafts on the same ticket the AI stops and hands it to you. A single difficult case can never burn through a whole month of budget.
What the others charge per case
| Anbieter | Preismodell | Anmerkung |
|---|---|---|
| ShopGeist Growth | USD 0.15 per ticket | Everything included, unlimited users, EU hosting at no extra cost. |
| Gorgias | USD 1.00 per resolution | The same case also counts against your ticket quota. |
| Intercom Fin | USD 0.99 per resolution | Plus a base fee of USD 49 per month. |
| Wilmo | EUR 1.00 per ticket | The same pricing promise as ours, starting at EUR 1000 per month. |
| Zendesk | USD 115 per person per month | EU data residency costs extra on top. |
All competitor prices taken from the providers public pricing pages on 3 September 2026. See the full comparison
Where your data lives
Hosted in the EU. On every plan.
No surcharge, no enterprise tier, no add-on module. Zendesk sells EU data residency as a paid extra and Intercom only offers it from the larger plan. For us it is simply the default.
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GDPR and a processing agreement
A data processing agreement is included at no extra cost. Deletion on request, and without a request conversations are deleted after twelve months.
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AI disclosure
Your customers are told they are writing to an AI. The EU AI Act requires this from 2026, and it is the right thing to do anyway.
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Your store data stays yours
We do not use your content or your customers messages to train models.
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Only tested tools may act
Third-party systems you connect may read and answer. Only what we built and tested ourselves is allowed to take action.
Who picks up the phone
Sold and supported by phone, in German.
ShopGeist is built in Switzerland, at Chiarelli.ai. When you call, you speak to the person who writes the software, not to a support queue in another time zone.
You will not get a sales presentation. You get fifteen minutes in which we look at your inbox together and work out how much of it could run without you.
support@shopgeist.chFifteen minutes, and you will know whether it fits your store.
We look at your real inbox together and work out what could run without you. No installation, no commitment.