Product
One inbox, one history per customer.
Your customers write in chat, then by email, then in chat again. For you that should be one case, not three.
Chat and email in one place in progress
Your customers keep writing to the address they already know. You set up forwarding from your existing support address and that is all it takes. There is no second mailbox to keep an eye on.
One history per customer in progress
Someone who asked about sizing in chat three weeks ago and complains by email today is the same person. ShopGeist joins the two so you do not have to go looking.
The split that matters in progress
The inbox falls into two lists: what was handled without you, and the short list that needs you. That is the screen you open in the morning.
Not a customer, not a ticket live
Newsletters, out-of-office replies and cold outreach never land in your list at all. They do not count against your volume either. Filtered out does not mean gone: you can look at what ShopGeist took out whenever you want.
You can take over at any point in progress
A live conversation is yours the moment you write in it. ShopGeist steps back and stays out.