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ShopGeist against Gorgias, Zendesk, Intercom and Wilmo.
Everything here was taken from the providers public pricing and product pages on 3 September 2026. If something has changed, tell us and we will correct it.
The difference that shows up on the invoice
Gorgias and Intercom Fin charge about a dollar per resolved case. The better their AI gets, the more you pay. At Gorgias the same case also counts against your ticket quota, so you pay for it twice. With us the bill does not grow as the AI improves.
Zendesk charges by headcount
Suite Professional is USD 115 per person per month, and EU data residency is a paid extra on top. With three people in support you are past USD 345 a month before a single AI answer has been written.
Wilmo promises the same thing, at a different size
Wilmo also sells everything included with no per-resolution fee, which is honest and well made. It simply starts at EUR 1000 a month for 1000 conversations. For a store that packs its own parcels that is the wrong size.
What only we have
German as the first language, in the product and on the phone. One person in Switzerland rather than a queue in another time zone. And EU hosting on every plan, with nothing added to the invoice.
| Provider | Pricing model | Cost per ticket | EU hosting |
|---|---|---|---|
| ShopGeist Growth | USD 299 for 2000 tickets | USD 0.15 | On every plan |
| Gorgias | USD 1.00 per resolution | USD 1.00 plus a ticket | Not advertised |
| Intercom Fin | USD 0.99 per case plus USD 49 base | USD 0.99 | From the larger plan |
| Wilmo | EUR 1000 for 1000 tickets | EUR 1.00 | Yes |
| Zendesk | USD 115 per person per month | By headcount, not by conversation | Paid extra |
As of 3 September 2026, from the providers public pricing pages.