Buy
One price, the whole product.
No charge per resolved case. No charge per person. No AI surcharge. Every plan includes every feature, and you only choose the ticket volume that fits your store.
What happens when the volume is used up
Nothing is charged automatically. ShopGeist stops answering and tells you so, while your email and chat keep arriving. You move up a plan with one click or wait for the next month. There is no surprise on the invoice.
What counts as one conversation
One customer issue in a calendar month, with every message in it. If the same person comes back after seven quiet days, a new ticket starts. Newsletters and auto-replies never count.
Billing runs through Shopify
You pay through Shopify Billing and cancel or switch plans directly in Shopify Admin. We never need your card details, and you never have to call anyone to cancel.
Your team never costs extra
Whether one person or five work the inbox, the price is the same. Charging for support software by headcount punishes you for growing.
| Plan | Price per month | Tickets | Per ticket |
|---|---|---|---|
| Free | USD 0 | 50 | USD 0.00 |
| Starter | USD 99 | 500 | USD 0.20 |
| Growth | USD 299 | 2,000 | USD 0.15 |
| Max | USD 999 | 10,000 | USD 0.10 |
Pay yearly and two months are free.