Product
Every answer shows where it came from.
Customer service that sounds plausible and is still wrong is worse than none at all. So ShopGeist answers from your store and shows you the source on every draft.
Where the answers come from live
Your products including variants and stock levels, your store pages, your published policies, and the customers real order.
Products are always current live
The catalogue is read live on every request. What you change in Shopify Admin applies immediately, with nothing to re-index.
Pages and policies are pulled in by you live
These are not picked up automatically. You trigger the sync in the dashboard, once at the start and again whenever you change something.
Add your own knowledge live
Anything that is written nowhere in the store you can add yourself. That you take repairs, for instance, or how long a made-to-order piece takes.
Missing information means nothing is sent live
Rather than guess, ShopGeist marks the gap and hands you the case. You fill the gap once and it can answer that question itself from then on.